Built for Solo House Cleaners
Stop Losing $50 Every Time a Client Cancels Last-Minute.
NSuite gives solo house cleaners a booking link for new and recurring clients, a cancellation-fee policy that charges a card on file automatically the moment a client cancels late, and property notes — gate codes, pets, what you did last visit — saved to every home. No more texting for a Venmo. No more eating the gas money on a no-show.
Turn On Cancellation Protection — It's Free to StartNo credit card required to start. Cancellation-fee and deposit collection require connecting Stripe (free, about 10 minutes) and are available on Starter ($19/month) and Pro ($49/month).
A full week of cleanings pays you. A late cancellation shouldn’t cost you the morning for free.
You built your client list one recommendation at a time. But if a same-day cancellation means you eat the gas money, every Venmo request means checking your phone for a week, every new client means ten texts before the first clean, and you show up to a recurring home without remembering the alarm code — you’re paying an admin tax the work itself never should have created.
You drive over. No one’s home. You still don’t get paid.
A client cancels last-minute or just doesn’t answer the door, and there’s no way to collect for the time and gas already spent. Set a cancellation-fee policy once, and NSuite charges it automatically to the card on file the moment you mark the appointment canceled inside your notice window — no confrontation, no chasing.
Never open the Venmo app again.
You finish the job, send a Venmo request, then check the app and follow up — sometimes for weeks. A handful of clients never pay at all. Invoice from your phone before you leave, or put Pro-plan clients on a recurring invoice schedule that sends and reminds itself.
Every new client shouldn’t start with 10 texts.
“Can you do Tuesdays?” → “What do you charge for a deep clean?” → “Can you come every other week?” — before the first cleaning has even happened. A booking link with a real service menu and price ends this: the client picks the service, picks the date, leaves access notes, and confirms with a card.
Walk into every home already knowing it.
Showing up to a recurring client’s home without remembering the alarm code, the dog’s name, or that they asked for the guest bathroom skipped reads as unprofessional and risks the account. NSuite’s client notes carry gate codes, pet info, and visit history forward automatically — for regular homes and the occasional Airbnb turnover alike.
From booking link to a canceled appointment that still pays you.
A realistic two weeks for a solo house cleaner running 24 bi-weekly clients.
A new client finds you on Facebook
Before: Ten texts to agree on a service, a price, and a date — then a Venmo request you send after the fact and hope gets paid.
After: She clicks your booking link, picks “Bi-Weekly Standard Clean,” picks Thursday, and leaves a note: “Alarm code 4471, dog is friendly but jumps at the door.” She enters her card to confirm — you’ve turned on the cancellation-fee policy, so her card is saved even though you didn’t require a deposit. You get one notification.
Appointment day — a cancellation
Before: You drive over, nobody’s home, you’ve lost the morning and the gas money, and there’s no way to collect.
After: She texts at 7 AM to cancel — her kid is sick. You mark the appointment canceled in NSuite. Because it’s inside your 24-hour window, NSuite charges her saved card the $50 fee automatically. You didn’t have to ask. If you want to waive it for a first-time client, one tap does that too.
A regular client’s next cleaning
Before: “Hey are we still on for the 15th?” — another text thread to confirm a date that should already be set.
After: Two weeks later, she gets her 24-hour reminder automatically. No text needed from you. She rebooks her nextvisit through the same link in about 10 seconds — her address, notes, and card are already on file. It’s not fully automatic yet, but it’s no longer a conversation.
End of the month — billing
Before: You total up who owes what from memory and a Notes app, then send a dozen Venmo requests and wait.
After: Your 14 Pro-plan recurring clients are on an automatic monthly invoice schedule — it fired itself at 6 AM. Nine have already paid by lunch. The rest get an automatic reminder. You haven’t opened Venmo all month.
Every element above is a real, shipped NSuite feature. Nothing here claims an auto-scheduled next appointment — that doesn’t exist yet.
Simple, flat monthly pricing
$0 Free · $19 Starter · $49 Pro
One price. Cancellation-fee protection and deposits included at the plan level — no per-booking fee. See full plan details →
What texts + Venmo can’t do when a client cancels on you
| Feature | Texts + Venmo/Zelle + Google Calendar | NSuite Solo |
|---|---|---|
| Clients book recurring cleanings online | Starter/Pro | |
| Cancellation fee charged automatically to a card on file | Starter/Pro | |
| Deposit collected at first booking | Starter/Pro | |
| Gate codes, pet info, and visit notes saved per home | ||
| Reminder sent 24 hours before every cleaning | ||
| Recurring invoices sent on autopilot | Pro plan | |
| Invoice sent and paid from your phone after the clean | All plans | |
| Free plan to start | Up to 25 clients |
* Cancellation-fee and deposit collection require Stripe Connect (free to set up) and are available on Starter ($19/mo) and Pro ($49/mo). Recurring invoices are Pro-only. Free plan includes invoicing, client CRM with notes, and up to 25 clients.
“I turned on a $50 cancellation fee through NSuite and connected Stripe so it charges the card automatically. I haven't had a no-show or a same-day cancellation cost me a dime since I turned it on. My regulars just rebook through my link instead of texting me 'can you do Tuesday instead?' I used to lose $150–$200 some months to cancellations. Now if someone cancels late, I still get paid.”
Illustrative example. Not an actual customer review.
“I had four regulars who'd 'forget' to Venmo me for weeks at a time. Now every cleaning either gets billed to a card up front or I send the invoice from my phone before I leave, and it's usually paid before I'm back in my car. I haven't sent a single Venmo request in two months.”
Illustrative example. Not an actual customer review.
Join 2,400+ solo professionals already using NSuite Solo
Common Questions
Can I charge clients a fee if they cancel last-minute or don't show?▾
Do I need a deposit too, or is the cancellation fee enough?▾
How does the card get saved — do I need special equipment?▾
Can clients set up recurring bi-weekly or weekly cleanings automatically?▾
Do you have anything for Airbnb or vacation rental turnover cleanings?▾
Can I save gate codes, pet info, and notes about what I did last visit?▾
What's on the free plan, and when do I need to upgrade?▾
What if a client wants to reschedule instead of canceling?▾
How does NSuite compare to ZenMaid or Housecall Pro?▾
The next cancellation shouldn't cost you a dime.
Turn on your cancellation-fee policy in under 15 minutes. Free to start — no credit card.
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